Grubhub is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as nearly 24 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub connects diners with a variety of restaurants available near them. They can order food and get it delivered at their doorsteps. ... They can then place an order and wait for their orders to the delivered on their doorsteps. The portal allows them to pay online or in cash.
Grubhub features over 300,000 restaurants and is proud to partner with more than 225,000 of these restaurants in over 4,000 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, LevelUp, AllMenus and MenuPages.
Last week I ordered from a restaurant and watched the driver deliver my food next door. I called him and he claimed he delivered to my address exactly. After that, the delivery address on the website mysteriously changed to the actual address he took my food. I talked to customer service and explained that the address on my account wasn't the address he delivered to. I will never use a company that tries to change the facts so they don't like they made a mistake.
They charged me to use their delivery service and I had to pick up my own order. Why would anyone use a delivery service to place an order at a restaurant that you have to pick up yourself. I would have just ordered from the restaurant directly. When I placed my order I placed it for delivery and they changed it for pick up meaning I have to pick it up myself and they still charged me. When I contacted them they would not refund the delivery charge that they charged me for the order.