Pareri Dialpad
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bad
Nota calculata din 4 calificative
Descriere Dialpad
Built on a split cloud architecture for unmatched security, reliability, and flexibility, Dialpad is simple to deploy, easy to maintain, integrate and scale – always available on any device, from anywhere. Dialpad is a unified experience ready to go on the devices you already use. Call, Chat, Meet and collaborate on a single app with the ability to instantly roll-out new users, phone numbers, and devices to teams in 50+ countries from a web-based portal.
With Dialpad, you can deploy new contact centers, sales departments, and agents anywhere in the world in minutes, configured with a range of routing strategies.
Their apps are clunky and poorly designed. It's obvious that groups developing for each device are operating in silos. Features work differently in each app. The only consistency is colors. I did my best for close to two years deal with this, but what I could not deal with is the unreliable communication platform and substandard support.
HORRIBLE. Calls are frequently dropped, or a customer suddenly can't hear me when I'm right in the middle of booking their appointment. This happens DAILY. The set up for after hours call routing is confusing and hard to configure. I've had issues for over a week and customer service STILL hasn't resolved them.