Pareri Capillus
Calificativ total 2.33
Poor
Nota calculata din 3 calificative
Descriere Capillus
Welcome to Capillus, the hair health brand by Miami-based medical device manufacturer, Curallux, LLC. Our products, which include at-home and in-office laser devices, hair care and other cosmetic options, cater to both women and men with thinning hair or at risk for thinning hair, a condition that affects up to 50% of adult women and 80% of adult men.
Capillus aims to provide hair loss solutions, useful insight, and helpful information to the millions of men and women losing hair. The company draws on the knowledge and experience of its world-renowned hair restoration physician network and laser industry experts. Capillus has developed three product lines to provide medical treatment, hair care, and cosmetic options for those concerned with thinning hair.
Specialties: Hair Loss, Hair Restoration, Hair Laser Therapy, and Hair Growth
They were very courteous in trying to remedy the problem, but, after 30 minutes of testing, they asked if they could immediately send out a new battery/charger at no cost as a replacement. Capillus customer service is as good as any high-grade company out there.
My Capillus had to be repaired within the first 3 months (wires were loose and losing battery power. Fine, they fixed it. Then at 11 months, still under the 1-year warranty, I sent it in for repair because the wires disconnected again. THIS TIME, they said we cannot fix it; it was too far gone. Thousands of dollars down the drain.
The person I spoke to was not the most courteous not the worst but not the nicest either. As far as I'm concerned it doesn't matter how much or how little YOU, the consumer is spending when needing to reach out to the company respect and courtesy should always take the fore front, that was not the case here.