SPOT, LLC is owned and operated by Globalstar, Inc. with Global Headquarters in Covington, Louisiana. Globalstar is a leading provider of customizable Satellite IoT Solutions for business or personal use around the world. A pioneer of mobile satellite voice and data services, Globalstar allows businesses to streamline operations by connecting remote personnel and automating data to more easily monitor and manage mobile assets and employees. For adventure seekers, SPOT allows you to pursue your passion. From backpacking, camping, fishing and hunting to snowmobiling, off-roading and cycling, SPOT devices support all off-the-grid adventuring, making them the ideal tracking and communications gear for recreational users.
SPOT offers peace of mind, using 100% satellite technology. SPOT products keep you connected to the people and things that matter most. SPOT allows you to track assets, send and receive messages, send your GPS position and status, mark waypoints, track your progress on SPOT Mapping and notify search and rescue officials in the event of an emergency.
Charged annual fee when device was suspended. Have to pay additional monthly charges to even use the device. No email of receipt for charges. Lots of links hidden. Took me 15 minutes just to update my credit card. No way to email them either on their contact us page.
I just received an email saying they were auto renewing my service. I never authorized that and when I tried to stop the billing by email, they wouldn't do it. My wife called them to cancel and they wouldn't do it without me on the phone. When I called they wanted my account number ,which I don't have now for years since I thought my account was closed. After speaking to a supervisor I was able to close the account but they refused to refund my money. I feel scammed.
I am amazed at the amount of negative reviews on Spot as I have not have issues with customer service, payment, texting, tracking, custom messages, etc. Unit has performed above expectations but yes, their is a steep learning curve and I think that is why it gets bad reviews. When I first bought the unit, I studied the manual and found various instructional videos online and it all came together. I am definitely pleased!