Pareri Just Eat

Calificativ total 2.25

Poor

Nota calculata din 4 calificative

Foarte slab
0%
Slab
75%
Bun
25%
Foarte bun
0%
Excelent
0%

Descriere Just Eat

As an online food delivery marketplace, Just Eat Takeaway.com facilitates the online ordering, payment and occasionally, fulfilment of orders. We utilise a hybrid model which builds on our marketplace heritage with logistics capability . This model ensures consumers have the widest possible variety of restaurants to order from.

Consumers can order via our mobile applications and our website. We derive our revenue principally from the commissions we charge restaurants based on the Gross Merchandise Value of the food ordered through our marketplace and, to a lesser extent, from other services such as online payment services, sales of merchandise and packaging, and promoted placement. In addition, we also derive revenue from delivery fees charged to consumers on orders for which Just Eat Takeaway.com is responsible for the Delivery. 


- Poor
Menda T, 2021-02-14

Imagine trying to buy food only to have your card charged and no food in sight and then be told to wait 3 days for an investigation. 5 days later I still haven't received the refund I was promised.

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  0   1
- Poor
Blondell, 2021-01-09

Contacted just eat when the food arrived to complain about the service. They do not pick up their phones; you have to speak to a bot; nobody comes back when you call customer service which is non-existent.

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  0   1
- Average
Ana T, 2020-11-04

They took money for my order and that few seconds after they have cancelled it without explanation why. After I have called the restaurant they have advised ,that they haven't took my money but just eat did.

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  0   1
- Poor
Johny B, 2020-11-03

Someone else's order arrived and not mine, contacted just eat, sent them a picture of the food we received and my online receipt showing what I had actually ordered. two weeks and still no response from the investigation team, absolutely shocking customer service

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  0   1

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