Pareri Travelex
Calificativ total 2.50
Poor
Nota calculata din 6 calificative
Descriere Travelex
Travelex has grown to become the world’s leading specialist provider of foreign exchange. Travelex operates across the entire value chain of the foreign exchange industry in over 20 countries. The group sources and distributes large quantities of foreign currency banknotes for customers on a wholesale basis including central banks and international financial institutions.Travelex have built a network of foreign exchange stores . A market leading specialist provider of foreign exchange.
As the world’s largest retail foreign exchange specialist, Travelex has over 1,000 bureau de change outlets principally in airports and tourist locations across 26 countries.
Whether you like the convenience of getting your travel money at the airport (pre-ordered or on the spot) or simply need a little extra whilst you are away, there is likely to be a Travelex bureau de change nearby. Travelex also has partner relationships in over 60 countries across the globe so you’ll be able to benefit from our offering wherever you are.
Withdrawal from Travelex ATM, machine empty but they took the money out of my account, no cash dispensed. Rang number 11 times no answer, went to travelex desk got given the same number that didn't answer. Told the reversal would be 24hours , which was a big fat lie.
I found the card would expire while we away. I rang but there is no automatic renewal of the card. You have to buy another one at a branch and then call them to arrange a transfer. I asked how much a new card was and they couldn't tell me. Very transparent! Very unsympathetic. Stay away!
If I could give no stars..is what these people deserve. I was persuaded to purchase the card at Heathrow departure when I travelled to Paris in March. I put £200on the account. Never used it because of COVID-19 travel restrictions. Went to Heathrow few days ago for PCR pre travel test and decided to get foreign currency at the Travelex counter. Imagine my consternation...only £50 left on the card. No explanation. I just requested to withdraw the balance in dollars.
My balance has multiple transactions-I’ve reported this to travelex support, my card is frozen. I’m concerned how if I have the card and only set this up on my mobile how I’ve been hacked. Reported as fraud and two weeks on travelex don’t appear to have done anything to investigate hacking and fraudulent activities or refund lost money. If it were a bank this would have been investigated and whoever made transactions and device used traced. So right now I’d strongly advice against a service that has yet to explain how my details for a card never used in the uk could be hacked and spent here. If they can hack one card and no safety has been evidently put in place, I’d guess all cards are unsafe.