Pareri Trip.com

Everything is going smoothly so far, many choices regarding accommodation and transport and if they weren't able to confirm my booking, which happened once, I got all refund straight away. I also had to use their good customer service.

Once I booked a flight by mistake and even though non-refundable I still got a full refund. Call center help is very good; Agents have helped me determine if a mainland China hotel can accept foreigners. Always recommend.

Original flight was cancelled. But changed flight cannot be confirmed. Passenger information was put wrongly by this agent. Nothing we can do but just wait, no promise.

They have the ability to refund us but are choosing not to. We specifically applied for a refundable room for this. They do not care about taking care of their ongoing customers.