At TrueFacet, we understand that the decision to purchase pre-owned jewelry and watches over the internet can feel risky. These are significant purchases, and as a buyer, you need to have comfort that you are getting fair value for your money. TrueFacet therefore promises that if you are not fully satisfied with the authenticity of your purchase, TrueFacet will be here to help you and work with the seller of the item to accept a return of the item and refund your money back. Before an item goes live on the TrueFacet marketplace, we are processing it through our system and looking for flags that could deem an item inauthentic. These flags include pricing, text in the description, and other areas assessed.
TrueFacet is a marketplace allowing owners of jewelry and watches to re-sell them to buyers. However, when necessary or advisable, TrueFacet cooperates fully with brands to prevent counterfeiting. This assistance may include revealing contact information of sellers who TrueFacet believes are offering inauthentic or counterfeit items. All trademarks appearing on the TrueFacet site are the property of their respective owners.
Not received it yet or has anyone reached out to me to explain why. When I ordered it said it could take up to 4 weeks. When I have call them to inquire they always tell me I should receive the following week, of course I don’t. I don’t even hear from them..I have lost faith, since they continue to lie about the order. They have not tried to rectify this.
Stressful experience. I returned the watch the same day that it arrived. They said that they would find the one that I ordered and exchange it. After many days, emails and phone calls about finding the watch that I ordered and trying to get an answer, I gave up and asked for a refund. They agreed but didn’t update my order to show that it was refunded, just an email reply from a representative and the charge still remained on my credit card for weeks.
The watch was described as in excellent condition, I was only interested in buying a watch that was never worn or excellent condition. When I received it I saw there were scratches all over the bezel. When I asked for a refund they did give me the ability to return it, but I decided to just replace the bezel through omega and keep the watch because I did like it.