Pareri Turkish Airlines
Calificativ total 2.20
Poor
Nota calculata din 5 calificative
Descriere Turkish Airlines
Customer satisfaction is our top priority and we put the utmost care into ensuring that your journey runs as smoothly as possible. In 2000, we brought you Miles&Smiles, providing exclusive privileges. In 2008, Turkish Airlines joined the global airline confederation, Star Alliance. Upgrades to our catering services aiming to maximize your travel experience.
Our collaboration with Turkish Do&Co provides passengers with delicious meals above the clouds specially made by the flying chefs. Our in-flight entertainment system is jam-packed with the latest movies, music, games and more providing our passengers with a pleasant, fun-filled journey. Additionally, passengers stay connected to the world with the in-flight Wi-Fi service we offer.
Turkish Airlines has a new process to charge more money from their customers. The scam goes like this, you book your ticket and the airline gets your money often a few months before your trip. At the last minute the airline cancels one or more of your trips. At this point since you can no longer see your locator you are forced to wait huge times on hold.
When trying to cancel a flight due to covid restrictions you can only apply for a voucher, the option to request a refund does don't work, funny that and once the voucher has been issued, it cant not be changed, funny that, once again. Keep your low customer service standards.
Turkish Airlines, they are so bad. Your marketing is attractive and really gets people feeling you are a great company. It's too bad that you fail at the most BASIC thing - offering good customer service. Your rudeness is shocking, above everything else that is wrong with you.